Differences

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--- reasons:delivery [2025/05/20 17:18]
20.171.207.252 old revision restored (2024/09/17 04:49)
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-====== Where is my delivery? ======
-The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived.
-__If the tracking information shows undeliverable:__
-Confirm the shipping address. If there was an error, you can [[howto:reship|reship]].
-**Talk Track:** //I'm looking into the tracking information here and it appears that the package could not be delivered. Can I please confirm your shipping address? Okay - I have something different on file here, let's update this and I will be able to ship out a replacement order as a one-time courtesy.//
-__If the tracking information shows delivered:__
-Encourage the customer to check with family members and neighbors to see if they have the package. If not, we can [[howto:reship|reship]] as a one time courtesy.
-**Talk Track:** //I'm looking into the tracking information here and it appears that the package was delivered successfully. Can I please confirm your shipping address? Okay, that matches our records. Is it possible that another member of your household or a neighbor picked up the package? That's okay, we can reship your order as a one-time courtesy.//

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