Differences

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--- reasons:delivery [2025/09/16 19:04]
216.73.216.115 old revision restored (2025/07/05 10:55)
+++ reasons:delivery [2025/11/05 08:01] (current)
216.73.216.151 old revision restored (2025/07/05 10:32)
@@ Line 1: / Line 1: @@
 ====== Where is my delivery? ======
+The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived.
-USPS has returned to sender > get correct address and reship.
+__If the tracking information shows undeliverable:__
+Confirm the shipping address. If there was an error, you can [[howto:reship|reship]].
+**Talk Track:** //I'm looking into the tracking information here and it appears that the package could not be delivered. Can I please confirm your shipping address? I will be able to ship out a replacement order as a one-time courtesy.//
+__If the tracking information shows delivered:__
+Encourage the customer to check with family members and neighbors to see if they have the package. If not, we can [[howto:reship|reship]] as a one time courtesy.

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