Differences

This shows you the differences between two versions of the page.

--- reasons:delivery [2026/02/04 04:37]
216.73.216.182 old revision restored (2025/12/20 10:00)
+++ reasons:delivery [2026/03/23 07:20] (current)
216.73.216.145 old revision restored (2026/03/22 05:18)
@@ Line 1: / Line 1: @@
 ====== Where is my delivery? ======
-The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived.
+USPS has returned to sender > get correct address and reship.
-__If the tracking information shows undeliverable:__
-Confirm the shipping address. If there was an error, you can [[howto:reship|reship]].
-**Talk Track:** //I'm looking into the tracking information here and it appears that the package could not be delivered. Can I please confirm your shipping address? I will be able to ship out a replacement order as a one-time courtesy.//
-__If the tracking information shows delivered:__
-Encourage the customer to check with family members and neighbors to see if they have the package. If not, we can [[howto:reship|reship]] as a one time courtesy.

Dial Customer Solutions Internal CS Wiki