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reasons:did_not_receive
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This shows you the differences between two versions of the page.
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reasons:did_not_receive [2026/06/20 23:23] 216.73.216.49 old revision restored (2026/03/23 07:22) |
reasons:did_not_receive [2026/06/20 23:51] (current) 216.73.217.112 old revision restored (2026/03/22 01:02) |
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| __If the item was delivered: | __If the item was delivered: | ||
| - | **Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any charges, we really do need to have the merchandise returned to us.// | + | **Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address |
| __If the item has not been delivered: | __If the item has not been delivered: | ||
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| ===== If the customer wants the order: ===== | ===== If the customer wants the order: ===== | ||
| - | Follow | + | __If the item was delivered: |
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| + | Encourage the customer to check with family members and neighbors to see if they have the package. If not, [[reasons:reship|we can reship]] as a one time courtesy. | ||
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| + | __If the item has not been delivered: | ||
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| + | [[howto:reship|We can reship]] as a one time courtesy. | ||
reasons/did_not_receive.txt · Last modified: 2026/06/20 23:51 by 216.73.217.112
