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reasons:did_not_receive

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reasons:did_not_receive [2025/07/05 03:37]
216.73.217.3 old revision restored (2025/06/04 10:00)
reasons:did_not_receive [2025/09/17 00:28] (current)
216.73.216.115 old revision restored (2025/09/16 19:04)
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 __If the item was delivered:__ __If the item was delivered:__
  
-**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address on ____. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.// +**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.// 
  
 __If the item has not been delivered:__ __If the item has not been delivered:__
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 ===== If the customer wants the order: ===== ===== If the customer wants the order: =====
  
-Encourage the customer to check with family members and neighbors to see if they have the package. If not, [[reasons:where_is_delivery|we can reship]] as a one time courtesy. +Follow [[reasons:delivery|the process for finding the delivery]] and potentially [[howto:reship|reship]].
reasons/did_not_receive.1751686645.txt.gz · Last modified: 2025/07/05 03:37 by 216.73.217.3