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--- reasons:did_not_receive [2025/08/02 23:46]
47.128.51.205 removed
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-====== I never received my shipment and do not want it ======
-The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived. If they can locate the package, they can [[howto:rma|follow our RMA process]] to return it.
-__If the item was delivered:__
-**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address on ____. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.//
-__If the item has not been delivered:__
-**Talk Track:** //Your order is already in transit and it is too late to cancel the shipment. Don't worry, We do have a 30 day return policy and will be happy to issue you a refund upon return of the merchandise.//

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