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reasons:did_not_receive

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reasons:did_not_receive [2025/09/16 18:52]
216.73.216.115 old revision restored (2025/07/06 02:02) 		reasons:did_not_receive [2025/09/17 00:28] (current)
216.73.216.115 old revision restored (2025/09/16 19:04)
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-====== I never received my shipment and do not want it ======+====== I never received my shipment ======
  
-The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived. If they can locate the package, they can [[howto:rma|follow our RMA process]] to return it.+The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived.  
 + 
 +===== If the customer does not want the order: ===== 
 + 
 +If they can locate the package, they can [[howto:rma|follow our RMA process]] to return it. You should [[howto:cancel|cancel their subscription.]]
  
 __If the item was delivered:__ __If the item was delivered:__
  
-**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address on ____. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.// +**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.// 
  
 __If the item has not been delivered:__ __If the item has not been delivered:__
  
 **Talk Track:** //Your order is already in transit and it is too late to cancel the shipment. Don't worry, We do have a 30 day return policy and will be happy to issue you a refund upon return of the merchandise.//  **Talk Track:** //Your order is already in transit and it is too late to cancel the shipment. Don't worry, We do have a 30 day return policy and will be happy to issue you a refund upon return of the merchandise.// 
 +
 +===== If the customer wants the order: =====
 +
 +Follow [[reasons:delivery|the process for finding the delivery]] and potentially [[howto:reship|reship]].
reasons/did_not_receive.1758048747.txt.gz · Last modified: 2025/09/16 18:52 by 216.73.216.115

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