Differences

This shows you the differences between two versions of the page.

--- reasons:did_not_receive [2025/11/05 06:36]
216.73.216.151 old revision restored (2025/07/05 03:37)
+++ reasons:did_not_receive [2026/02/04 04:32] (current)
216.73.216.182 old revision restored (2025/12/20 07:08)
@@ Line 9: / Line 9: @@
 __If the item was delivered:__
-**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address on ____. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.//
+**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.//
 __If the item has not been delivered:__
@@ Line 17: / Line 17: @@
 ===== If the customer wants the order: =====
-Encourage the customer to check with family members and neighbors to see if they have the package. If not, [[reasons:where_is_delivery|we can reship]] as a one time courtesy.
+Follow [[reasons:delivery|the process for finding the delivery]] and potentially reship.

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