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reasons:did_not_receive
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reasons:did_not_receive [2026/02/04 06:09] 216.73.216.182 old revision restored (2025/11/05 06:12) |
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| - | ====== I never received my shipment ====== | ||
| - | The first thing you should do is [[howto: | ||
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| - | ===== If the customer does not want the order: ===== | ||
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| - | If they can locate the package, they can [[howto: | ||
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| - | __If the item was delivered: | ||
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| - | **Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any charges, we really do need to have the merchandise returned to us.// | ||
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| - | __If the item has not been delivered: | ||
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| - | **Talk Track:** //Your order is already in transit and it is too late to cancel the shipment. Don't worry, We do have a 30 day return policy and will be happy to issue you a refund upon return of the merchandise.// | ||
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| - | ===== If the customer wants the order: ===== | ||
| - | |||
| - | __If the item was delivered: | ||
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| - | Encourage the customer to check with family members and neighbors to see if they have the package. If not, [[howto: | ||
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| - | **Talk Track:** //I checked// | ||
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| - | __If the item has not been delivered: | ||
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| - | [[howto: | ||
reasons/did_not_receive.1770185347.txt.gz · Last modified: 2026/02/04 06:09 by 216.73.216.182
