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--- reasons:did_not_receive [2026/03/22 01:02]
216.73.216.145 old revision restored (2026/02/04 04:37)
+++ reasons:did_not_receive [2026/05/07 14:21] (current)
216.73.217.110 old revision restored (2026/05/06 14:18)
@@ Line 1: / Line 1: @@
-====== I never received my shipment and do not want it ======
+====== I never received my shipment ======
-The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived. If they can locate the package, they can [[howto:rma|follow our RMA process]] to return it.
+The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived.
+===== If the customer does not want the order: =====
+If they can locate the package, they can [[howto:rma|follow our RMA process]] to return it. You should [[howto:cancel|cancel their subscription.]]
 __If the item was delivered:__
-**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address on ____. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.//
+**Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any  charges, we really do need to have the merchandise returned to us.//
 __If the item has not been delivered:__
 **Talk Track:** //Your order is already in transit and it is too late to cancel the shipment. Don't worry, We do have a 30 day return policy and will be happy to issue you a refund upon return of the merchandise.//
+===== If the customer wants the order: =====
+__If the item was delivered:__
+Encourage the customer to check with family members and neighbors to see if they have the package. If not, [[howto:reship|we can reship]] as a one time courtesy.
+**Talk Track:** //I checked//
+__If the item has not been delivered:__
+[[howto:reship|We can reship]] as a one time courtesy.

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