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reasons:did_not_receive
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reasons:did_not_receive [2026/06/20 22:00] 216.73.216.49 old revision restored (2026/05/06 14:18) |
reasons:did_not_receive [2026/06/21 22:55] (current) 216.73.217.112 old revision restored (2026/06/20 23:23) |
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| __If the item was delivered: | __If the item was delivered: | ||
| - | **Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address | + | **Talk Track:** //I checked the tracking number for your order with USPS/UPS and it is showing that the package was delivered successfully to your address. Perhaps it was picked up by another member of the household or a neighbor - I suggest asking around. If you can locate the package, we do have a 30 day return policy. To avoid any charges, we really do need to have the merchandise returned to us.// |
| __If the item has not been delivered: | __If the item has not been delivered: | ||
| Line 17: | Line 17: | ||
| ===== If the customer wants the order: ===== | ===== If the customer wants the order: ===== | ||
| - | __If the item was delivered: | + | Follow |
| - | + | ||
| - | Encourage the customer to check with family members and neighbors to see if they have the package. If not, [[reasons:reship|we can reship]] as a one time courtesy. | + | |
| - | + | ||
| - | __If the item has not been delivered: | + | |
| - | + | ||
| - | [[howto:reship|We can reship]] as a one time courtesy. | + | |
reasons/did_not_receive.1781992828.txt.gz · Last modified: 2026/06/20 22:00 by 216.73.216.49
