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--- reasons:did_not_receive [2026/06/20 23:21]
216.73.216.49 old revision restored (2026/03/22 02:18)
+++ reasons:did_not_receive [2026/08/07 00:53] (current)
216.73.217.84 old revision restored (2026/08/05 02:28)
@@ Line 1: / Line 1: @@
-====== I never received my shipment and do not want it ======
+====== I never received my shipment ======
-The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived. If they can locate the package, they can [[howto:rma|follow our RMA process]] to return it.
+The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived.
+===== If the customer does not want the order: =====
+If they can locate the package, they can [[howto:rma|follow our RMA process]] to return it. You should [[howto:cancel|cancel their subscription.]]
 __If the item was delivered:__
@@ Line 10: / Line 14: @@
 **Talk Track:** //Your order is already in transit and it is too late to cancel the shipment. Don't worry, We do have a 30 day return policy and will be happy to issue you a refund upon return of the merchandise.//
+===== If the customer wants the order: =====
+__If the item was delivered:__
+Encourage the customer to check with family members and neighbors to see if they have the package. If not, [[reasons:reship|we can reship]] as a one time courtesy.
+__If the item has not been delivered:__
+[[howto:reship|We can reship]] as a one time courtesy.

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