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--- reasons:i_want_a_refund [2025/05/22 18:05]
20.171.207.109 old revision restored (2024/09/11 05:13)
+++ reasons:i_want_a_refund [2025/05/26 18:41] (current)
20.171.207.86 old revision restored (2020/01/08 18:36)
@@ Line 7: / Line 7: @@
 ===== I sent the products back already =====
-__If the customer returned to sender or refused delivery:__
+If the customer returned to sender or refused delivery:
-**Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
+If the customer mailed the products back without an RMA number:
-__If the customer mailed the products back without an RMA number:__
+If the customer mailed the products back with an RMA number:
-You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number.
-If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery.
-__If the customer mailed the products back with an RMA number:__
-You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt.
 ===== I threw the products away =====
-**Talk Track:** //That is unfortunate. Just like any other retail or online store, we require the merchandise to be returned to us in order to issue a refund.//
+I never ordered this
-===== I never ordered this =====
-===== I want the shipping fees refunded =====
+I want the shipping fees refunded
 USPS disposed of the package
 I never received the shipment

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