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--- reasons:i_want_a_refund [2025/05/26 18:41]
20.171.207.86 old revision restored (2024/09/12 19:27)
+++ reasons:i_want_a_refund [2025/05/26 18:41] (current)
20.171.207.86 old revision restored (2020/01/08 18:36)
@@ Line 1: / Line 1: @@
-  * I sent the products back
+====== I want a refund ======
-    * RMA
-    * RTS
+Customers may send back unopened merchandise via [[howto:rma|our RMA process]] within 30 days of their order.
-      * USPS may have destroyed it.
-  * I threw the products away
+Always [[general:making_offers|make an offer]] to a customer to try and have them keep the product instead.
-  * I never ordered this
-  * USPS disposed of the package
+===== I sent the products back already =====
-  * I never received my shipment.
+If the customer returned to sender or refused delivery:
+If the customer mailed the products back without an RMA number:
+If the customer mailed the products back with an RMA number:
+===== I threw the products away =====
+I never ordered this
+I want the shipping fees refunded
+USPS disposed of the package
+I never received the shipment

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