Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Trace: • cancel_my_order • where_is_delivery • different_names • did_not_receive
reasons:i_want_a_refund

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
reasons:i_want_a_refund [2025/07/04 21:01]
216.73.217.3 old revision restored (2025/05/26 09:49) 		reasons:i_want_a_refund [2025/09/16 13:18] (current)
216.73.216.115 old revision restored (2025/07/04 21:02)
Line 7: Line 7:
 ===== I sent the products back already ===== ===== I sent the products back already =====
  
-__If the customer returned to sender or refused delivery:__ +You will need to [[reasons:where_is_refund|check our returns database]].
- +
-<fix this part so that fafs is checked> +
- +
-**Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.// +
- +
-__If the customer mailed the products back without an RMA number:__ +
- +
-You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number.  +
- +
-If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery. +
- +
-If the item is in FAFS, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item). +
- +
-__If the customer mailed the products back with an RMA number:__ +
- +
-You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt. If the package should have already arrived, the customer must provide a tracking number showing proof of delivery.+
  
 ===== I threw the products away ===== ===== I threw the products away =====
Line 43: Line 27:
 **Talk Track:** //I recommend checking with any others in the household or neighbors who may have picked up the delivery. You can also follow up with USPS/UPS directly and they will be able to assist you further. We are only able to issue refunds for merchandise that is returned to us.// **Talk Track:** //I recommend checking with any others in the household or neighbors who may have picked up the delivery. You can also follow up with USPS/UPS directly and they will be able to assist you further. We are only able to issue refunds for merchandise that is returned to us.//
  
 +If it was not delivered successfully, offer to [[reasons:delivery|reship the order]].
 ===== I want the shipping fees refunded ===== ===== I want the shipping fees refunded =====
  
reasons/i_want_a_refund.1751662901.txt.gz · Last modified: 2025/07/04 21:01 by 216.73.217.3

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki