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--- reasons:i_want_a_refund [2025/11/05 06:13]
216.73.216.151 old revision restored (2025/07/04 21:02)
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-====== I want a refund ======
-Customers may send back unopened merchandise via [[howto:rma|our RMA process]] within 30 days of their order.
-Always [[general:making_offers|make an offer]] to a customer to try and have them keep the product instead.
-===== I sent the products back already =====
-__If the customer returned to sender or refused delivery:__
-**Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
-__If the customer mailed the products back without an RMA number:__
-You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number.
-If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery.
-__If the customer mailed the products back with an RMA number:__
-You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt.
-===== I threw the products away =====
-**Talk Track:** //That is unfortunate. Just like any other retail or online store, we require the merchandise to be returned to us in order to issue a refund.//
-===== I never ordered this =====
-===== I want the shipping fees refunded =====
-USPS disposed of the package
-I never received the shipment

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