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reasons:i_want_a_refund

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reasons:i_want_a_refund [2026/02/04 04:40]
216.73.216.182 old revision restored (2025/12/20 07:08) 		reasons:i_want_a_refund [2026/03/23 09:31] (current)
216.73.216.145 old revision restored (2026/03/23 07:22)
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 ===== I sent the products back already ===== ===== I sent the products back already =====
  
-You will need to [[reasons:where_is_refund|check our returns database]].+__If the customer returned to sender or refused delivery:__ 
 + 
 +<fix this part so that fafs is checked> 
 + 
 +**Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.// 
 + 
 +__If the customer mailed the products back without an RMA number:__ 
 + 
 +You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number.  
 + 
 +If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery. 
 + 
 +If the item is in FAFS, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item). 
 + 
 +__If the customer mailed the products back with an RMA number:__ 
 + 
 +You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt. If the package should have already arrived, the customer must provide a tracking number showing proof of delivery.
  
 ===== I threw the products away ===== ===== I threw the products away =====
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 **Talk Track:** //I recommend checking with any others in the household or neighbors who may have picked up the delivery. You can also follow up with USPS/UPS directly and they will be able to assist you further. We are only able to issue refunds for merchandise that is returned to us.// **Talk Track:** //I recommend checking with any others in the household or neighbors who may have picked up the delivery. You can also follow up with USPS/UPS directly and they will be able to assist you further. We are only able to issue refunds for merchandise that is returned to us.//
  
-If it was not delivered successfully, offer to [[reasons:delivery|reship the order]]. 
 ===== I want the shipping fees refunded ===== ===== I want the shipping fees refunded =====
  
reasons/i_want_a_refund.1770180039.txt.gz · Last modified: 2026/02/04 04:40 by 216.73.216.182

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