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--- reasons:i_want_my_next_order [2021/04/16 16:51]
manager
+++ reasons:i_want_my_next_order [2025/09/16 11:23] (current)
216.73.216.115 old revision restored (2025/09/05 02:11)
@@ Line 1: / Line 1: @@
 ====== I want my next order now ======
-If the customer does not want to wait for their next shipment, you can charge their card and ship them an items.
+If the customer does not want to wait for their next shipment, you can use the **Force Bill** feature to charge their card and ship the next product immediately.
-. Use **NO Ship Campaign** to charge the customer.
+.  Open the customer's record in the CRM.
-{{:reasons:wantordernow.jpg?600|}}
+.  Click **Continuity > Purchase Name**.
-Once the charge did go through;
+.  If needed, adjust the **Price** and click **Update Purchase**. Click **Force Bill NOW**.
-. Create a new order again > Click **External Payment** > Adjust **QUANTITY** and **PRICE** > Then **PROCESS**
+{{:reasons:forcebill1.png|}}
-{{:reasons:wantordernow2.jpg?600|}}
+.  Click **Yes, I'm sure**.
-. [[howto:extend_trial|Extend next billing date]] **30 days from date of calling**.(You can also notify the manager or senior agents to extend the next billing date manually)
-**IMPORTANT**: __If the customer is ordering multiple products do not forget to set the billing date with two days interval. Familiarize yourself with the ORDER NUMBERS that needs to be added on our Cancels/Extensions Sheet.
-__
+{{:reasons:forcebill2.png|}}

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