Differences

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--- reasons:i_want_my_next_order [2021/04/16 17:37]
manager
+++ reasons:i_want_my_next_order [2025/09/16 11:23] (current)
216.73.216.115 old revision restored (2025/09/05 02:11)
@@ Line 1: / Line 1: @@
 ====== I want my next order now ======
-If the customer does not want to wait for their next shipment, you can charge their card and ship them an items.
+If the customer does not want to wait for their next shipment, you can use the **Force Bill** feature to charge their card and ship the next product immediately.
-. Use **NO Ship Campaign** to charge the customer.
+.  Open the customer's record in the CRM.
-{{:reasons:wantordernow.jpg?600|}}
+.  Click **Continuity > Purchase Name**.
-__Once the charge did go through;__
+.  If needed, adjust the **Price** and click **Update Purchase**. Click **Force Bill NOW**.
-. Create a new order again > Click **External Payment** > Adjust **QUANTITY** and **PRICE** > Then **PROCESS**
+{{:reasons:forcebill1.png|}}
-{{:reasons:wantordernow2.jpg?600|}}
+.  Click **Yes, I'm sure**.
-. [[howto:extend_trial|Extend next billing date]] **30 days from date of calling**.(You can also notify the manager or senior agents to extend the next billing date manually)
-**IMPORTANT**: __If the customer is ordering multiple products do not forget to set the billing date with two days interval. Familiarize yourself with the **ORDER NUMBERS** that needs to be added on our Cancels/Extensions Sheet.
-__
+{{:reasons:forcebill2.png|}}

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