Differences

This shows you the differences between two versions of the page.

--- reasons:manager [2025/11/05 06:35]
216.73.216.151 old revision restored (2025/07/04 14:05)
+++ reasons:manager [2025/11/05 06:37] (current)
216.73.216.151 old revision restored (2025/09/16 14:39)
@@ Line 1: / Line 1: @@
 ====== Wants to speak with a manager or supervisor ======
-If another agent is available, you can check to see if they are available to take over the call.
+If a senior agent is available, you can check to see if they are available to take over the call.
 If no one is available:

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