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reasons:manager
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reasons:manager [2025/06/13 21:14] 20.171.207.123 old revision restored (2025/06/13 21:07) |
reasons:manager [2025/06/13 21:14] (current) 20.171.207.123 old revision restored (2025/06/13 21:07) |
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| ====== Wants to speak with a manager or supervisor ====== | ====== Wants to speak with a manager or supervisor ====== | ||
| - | If a senior agent is available, you can check to see if they are available to take over the call. | + | {{: |
| - | If no one is available: | + | Sometimes a customer will request to speak with a manager. As we are a small team, we do not have a supervisor on standby to take calls. You should encourage the customer to work with you, or give the email address to reach management. |
| - | **Talk Track:** //I am sorry, my manager is not available at the moment. I am happy to assist you right now though.// | + | **Do not ask the customer to call back.** We will still have to deal with the issue eventually but now the customer is more likely to dispute the charge with their bank. |
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| + | **Talk Track:** //I am the supervisor for this shift. I am happy to assist you with this issue right now.// | ||
| If the customer continues to push: | If the customer continues to push: | ||
| - | **Talk Track:** //You can send an email to [email protected]. Again, the fastest way to resolve your issue is to work with me now.// | + | **Talk Track:** //My manager |
reasons/manager.1749849280.txt.gz · Last modified: 2025/06/13 21:14 by 20.171.207.123
