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reasons:manager
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| Both sides previous revision Previous revision Next revision | Previous revision | ||
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reasons:manager [2025/09/16 14:38] 216.73.216.115 old revision restored (2025/07/04 14:01) |
reasons:manager [2025/09/16 18:34] (current) 216.73.216.115 old revision restored (2025/09/16 15:03) |
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| ====== Wants to speak with a manager or supervisor ====== | ====== Wants to speak with a manager or supervisor ====== | ||
| - | Sometimes a customer will request to speak with a manager/ | + | Sometimes a customer will request to speak with a manager/ |
| **Do not ask the customer to call back.** We will still have to deal with the issue eventually but now the customer is more likely to dispute the charge with their bank. | **Do not ask the customer to call back.** We will still have to deal with the issue eventually but now the customer is more likely to dispute the charge with their bank. | ||
| Line 11: | Line 11: | ||
| **Talk Track:** //Let me check if there is someone available.// | **Talk Track:** //Let me check if there is someone available.// | ||
| - | __HOLD and approach manager on board, tell him the the issue and what actions you have made.__ | + | __HOLD and approach |
| **Talk Track:** //Thanks for holding. Stay in the while I transfer your call to the manager/ | **Talk Track:** //Thanks for holding. Stay in the while I transfer your call to the manager/ | ||
reasons/manager.1758033524.txt.gz · Last modified: 2025/09/16 14:38 by 216.73.216.115
