Differences

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--- reasons:manager [2025/09/16 14:38]
216.73.216.115 old revision restored (2025/07/04 13:57)
+++ reasons:manager [2025/09/16 18:34] (current)
216.73.216.115 old revision restored (2025/09/16 15:03)
@@ Line 15: / Line 15: @@
 **Talk Track:** //Thanks for holding. Stay in the while I transfer your call to the manager/supervisor.//
-**__NOTE:__** If the manager is not available Senior Agent can take over the escalation.
+**__NOTE:__** If the manager (Jay) is not available Senior Agent (Rey) can take over the escalations, he can say he is the Officer-In-Charge.

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