Differences

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--- reasons:manager [2025/11/05 10:48]
216.73.216.151 old revision restored (2025/11/05 06:35)
+++ reasons:manager [2026/02/04 03:06] (current)
216.73.216.182 old revision restored (2026/01/25 14:01)
@@ Line 1: / Line 1: @@
 ====== Wants to speak with a manager or supervisor ======
-If another agent is available, you can check to see if they are available to take over the call.
+{{:reasons:managerdog.jpg?400|}}
-If no one is available:
+Sometimes a customer will request to speak with a manager. As we are a small team, we do not have a supervisor on standby to take calls. You should encourage the customer to work with you, or give the email address to reach management.
-**Talk Track:** //I am sorry, my manager is not available at the moment. I am happy to assist you right now though.//
+**Do not ask the customer to call back.** We will still have to deal with the issue eventually but now the customer is more likely to dispute the charge with their bank.
+**Talk Track:** //I am the supervisor for this shift. I am happy to assist you with this issue right now.//
 If the customer continues to push:
-**Talk Track:** //You can send an email to [email protected]. Again, the fastest way to resolve your issue is to work with me now.//
+**Talk Track:** //My manager can be reached via email at [email protected]. Again, the fastest way to resolve your issue is to work with me now.//

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