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--- reasons:manager [2026/02/04 04:36]
216.73.216.182 old revision restored (2025/11/05 06:12)
+++ reasons:manager [2026/02/04 04:36] (current)
216.73.216.182 old revision restored (2025/11/05 06:12)
@@ Line 1: / Line 1: @@
 ====== Wants to speak with a manager or supervisor ======
-Sometimes a customer will request to speak with a manager/supervisor. We are now have a supervisor on standby to take calls but you should encourage the customer to work with you
+Sometimes a customer will request to speak with a manager/supervisor. We are now have a supervisor on standby to take calls but you should encourage the customer to work with you.
 **Do not ask the customer to call back.** We will still have to deal with the issue eventually but now the customer is more likely to dispute the charge with their bank.
@@ Line 11: / Line 11: @@
 **Talk Track:** //Let me check if there is someone available.//
-__HOLD and approach manager on board, tell him the the issue and what actions you have made.__
+__HOLD and approach the manager on board, tell him the the issue and what actions you have made.__
 **Talk Track:** //Thanks for holding. Stay in the while I transfer your call to the manager/supervisor.//
-**__NOTE:__** If the manager (Jay) is not available Senior Agent (Rey) can take over the escalations, he can say he is the Officer-In-Charge.
+**__NOTE:__** If the manager is not available Senior Agent can take over the escalation.

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