Differences

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--- reasons:manager [2026/05/06 14:16]
216.73.217.110 old revision restored (2026/02/04 04:36)
+++ reasons:manager [2026/05/06 17:28] (current)
216.73.217.110 old revision restored (2026/05/06 14:16)
@@ Line 1: / Line 1: @@
 ====== Wants to speak with a manager or supervisor ======
-If another agent is available, you can check to see if they are available to take over the call.
+If a senior agent is available, you can check to see if they are available to take over the call.
 If no one is available:

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