Differences

This shows you the differences between two versions of the page.

--- reasons:no_upsell [2025/06/15 20:26]
20.171.207.218 old revision restored (2025/06/15 20:02)
+++ reasons:no_upsell [2025/06/15 21:40] (current)
20.171.207.218 old revision restored (2025/06/15 20:21)
@@ Line 1: / Line 1: @@
-====== I don't want an upsell item ======
+Already shipped
+Not yet shipped
-After seeing the confirmation email, a customer may notice they accidentally purchased an upsell item.
+   Status=Hold
+   Cancel Order > Uncheck what they want to keep > Refund transactions
-You need to look at the **Fulfillments** tab in the CRM to determine whether it has shipped.
-{{:reasons:hold.png|}}
-===== If the package status is Pending, Pending Shipment, Shipped, or Delivered =====
-Cancel the subscription.
-It is too late to cancel the delivery. The customer must return the item via the RMA instructions and will be subject to a $9 restocking fee.
-[[general:making_offers|Make an offer]] for them to keep the product.
-__Not accepted__: Customer must ship product back via RMA process. <Add link to article>
-__Accepted__: Bill the customer for the offer price. <Add link to article>
-===== If the package status is Hold =====
-The order has not shipped. You can cancel the item from their order and refund it.
-.  Open the customer's record in the CRM.
-Click Cancel Order.
-Cancel Order > Uncheck what they want to keep > Refund transactions

Dial Customer Solutions Internal CS Wiki