Differences

This shows you the differences between two versions of the page.

--- reasons:no_upsell [2025/07/04 17:11]
216.73.217.3 old revision restored (2025/06/15 21:16)
+++ — (current)
@@ Line 1: / Line 1: @@
-====== I don't want an upsell item ======
-After seeing the confirmation email, a customer may notice they accidentally purchased an upsell item.
-You need to look at the **Fulfillments** tab in the CRM to determine whether it has shipped.
-{{:reasons:hold.png|}}
-===== If the package Status is Pending, Pending Shipment, Shipped, or Delivered =====
-Cancel the subscription.
-It is too late to cancel the delivery. The customer must return the item via the RMA instructions and will be subject to a $9 restocking fee.
-[[general:making_offers|Make an offer]] for them to keep the product.
-__Not accepted__: Customer must ship product back via RMA process. <Add link to article>
-__Accepted__: Bill the customer for the offer price. <Add link to article>
-===== If the package status is Hold =====
-The order has not shipped. You can cancel the item from their order and refund it.
-.  Click on the **Order** ID.
-{{:reasons:order_link.png|}}
-.  Click **Cancel Order**.
-{{:reasons:cancel_order.png|}}
-.  Check only the items you wish to cancel. __IMPORTANT__: You must **uncheck** any items that the customer wishes to keep. Click **Submit Cancel**.
-{{:reasons:cancel_2.png|}}
-<Check whether refund happens automatically or manually>
-Cancel Order > Uncheck what they want to keep > Refund transactions

Dial Customer Solutions Internal CS Wiki