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--- reasons:told_refund [2025/11/05 04:52]
216.73.216.151 old revision restored (2025/09/16 11:19)
+++ reasons:told_refund [2025/11/05 04:56] (current)
216.73.216.151 old revision restored (2025/09/16 13:09)
@@ Line 1: / Line 1: @@
 ====== I was told I was getting a refund ======
+You will need to verify whether we have issued the refund. Check the **Transactions** tab in the CRM and look at the **Refunds** column.
+{{:reasons:refund_5.png|}}
+The refund may take 2-3 days to appear back on the bank statement. If it has been longer than that, let the customer know that [[general:managing_call_backs|you will get back to them]] and escalate to your manager.
+===== The customer returned the order =====
+You will need to [[reasons:where_is_refund|check our returns database]].

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