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This shows you the differences between two versions of the page.

--- reasons:told_refund [2025/06/18 10:08]
20.171.207.135 old revision restored (2025/06/18 10:01)
+++ reasons:told_refund [2025/06/18 12:22] (current)
20.171.207.135 old revision restored (2025/06/18 10:05)
@@ Line 7: / Line 7: @@
 The refund may take 2-3 days to appear back on the bank statement. If it has been longer than that, let the customer know that [[general:managing_call_backs|you will get back to them]] and escalate to your manager.
-===== The customer returned the order =====
-You will need to [[howto:return_status|check the status of the return]].
-__If the customer mailed the products back without an RMA number:__
-You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number.
-If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery.
-If the item is in FAFS, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item).
-__If the customer mailed the products back with an RMA number:__
-You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt.

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