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--- reasons:told_refund [2025/07/04 13:59]
216.73.217.3 old revision restored (2025/06/18 10:05)
+++ reasons:told_refund [2025/09/16 11:19] (current)
216.73.216.115 old revision restored (2025/08/29 05:00)
@@ Line 1: / Line 1: @@
 ====== I was told I was getting a refund ======
-You will need to verify whether we have issued the refund. Check the **Transactions** tab in the CRM and look at the **Refunds** column.
-{{:reasons:refund_5.png|}}
-The refund may take 2-3 days to appear back on the bank statement. If it has been longer than that, let the customer know that [[general:managing_call_backs|you will get back to them]] and escalate to your manager.
-===== The customer returned the order =====
-You will need to [[howto:return_status|check the status of the return]].
-__If the customer mailed the products back without an RMA number:__
-You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number.
-If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery.
-If the item is in FAFS, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item).
-__If the customer mailed the products back with an RMA number:__
-You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt.

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