Differences

This shows you the differences between two versions of the page.

--- reasons:told_refund [2025/11/05 04:21]
216.73.216.151 old revision restored (2025/07/04 16:46)
+++ — (current)
@@ Line 1: / Line 1: @@
-====== I was told I was getting a refund ======
-You will need to verify whether we have issued the refund. Check the **Transactions** tab in the CRM and look at the **Refunds** column.
-{{:reasons:refund_5.png|}}
-The refund may take 2-3 days to appear back on the bank statement. If it has been longer than that, let the customer know that [[general:managing_call_backs|you will get back to them]] and escalate to your manager.
-===== The customer returned the order =====
-You will need to [[reasons:where_is_refund|check our returns database]].

Dial Customer Solutions Internal CS Wiki