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--- reasons:told_refund [2026/05/06 14:11]
216.73.217.110 old revision restored (2026/02/04 07:49)
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-====== I was told I was getting a refund ======
-You will need to verify whether we have issued the refund. Check the **Transactions** tab in the CRM and look at the **Refunds** column.
-{{:reasons:refund_5.png|}}
-The refund may take 2-3 days to appear back on the bank statement. If it has been longer than that, let the customer know that [[general:managing_call_backs|you will get back to them]] and escalate to your manager.
-===== The customer returned the order =====
-You will need to [[howto:return_status|check the status of the return]].

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