Differences

This shows you the differences between two versions of the page.

--- reasons:told_refund [2026/08/05 02:03]
216.73.216.146 old revision restored (2026/06/20 21:59)
+++ reasons:told_refund [2026/08/05 05:45] (current)
216.73.216.146 old revision restored (2026/08/05 02:04)
@@ Line 7: / Line 7: @@
 The refund may take 2-3 days to appear back on the bank statement. If it has been longer than that, let the customer know that [[general:managing_call_backs|you will get back to them]] and escalate to your manager.
+===== The customer returned the order =====
+You will need to [[reasons:where_is_refund|check our returns database]].

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