Differences

This shows you the differences between two versions of the page.

--- reasons:where_is_delivery [2025/06/16 07:41]
20.171.207.218 old revision restored (2025/06/16 07:20)
+++ reasons:where_is_delivery [2025/06/16 07:58] (current)
20.171.207.218 old revision restored (2025/06/16 07:30)
@@ Line 6: / Line 6: @@
 Provide the **Tracking #** and carrier (**Method**).
+{{:reasons:tracking_details.png|}}
+**Talk Track:** //As you will see in the tracking details, the shipment is currently in transit. You can continue to monitor your delivery at this link.//
+If the customer complains about the shipping time affecting the length of their trial subscription, you may
+[[howto:extend_trial|extend their trial]].
 ===== If the package has been delivered: =====
@@ Line 19: / Line 26: @@
 {{:reasons:reship.png|}}
-.  Check the **Continuity** tab to see if they are in the //Trial//. If so, [[howto:extend_trial|extend their trial]] by 14 days
+.  Check the **Continuity** tab to see if they are in the //Trial//. If so, [[howto:extend_trial|extend their trial]].
+**Talk Track:** //As you can see in the tracking link, your package was delivered on XYZ to your shipping address. Is there any chance that another member of your household picked it up? Or a neighbor?//
+//No problem. As a one time courtesy, we will reship the order to you at no charge.//

Dial Customer Solutions Internal CS Wiki