Differences

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--- reasons:where_is_delivery [2025/07/04 17:08]
216.73.217.3 old revision restored (2025/06/16 07:53)
+++ — (current)
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-====== Where is my delivery? ======
-Check the Fulfillments tab in the CRM to check the [[howto:check_delivery|delivery status]] of the order.
-===== If the package is still in transit: =====
-Provide the **Tracking #** and carrier (**Method**).
-===== If the package has been delivered: =====
-Provide the **Tracking #** and carrier (**Method**) so that the customer can see that the package was delivered. Encourage them to check with family members and neighbors to see if the package can be located.
-If the package still cannot be located, we will reship __one time only__ as a courtesy. Look at the customer notes in the CRM to verify that they have not already been reshipped.
-To reship:
-.  Go to the **Fulfillments** tab and click **Actions > Reship**.
-{{:reasons:reship.png|}}
-.  Check the **Continuity** tab to see if they are in the //Trial//. If so, [[howto:extend_trial|extend their trial]] by 14 days

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