Differences

This shows you the differences between two versions of the page.

--- reasons:where_is_delivery [2026/05/07 14:21]
216.73.217.110 removed
+++ — (current)
@@ Line 1: / Line 1: @@
-====== Where is my delivery? ======
-Check the Fulfillments tab in the CRM to check the [[howto:check_delivery|delivery status]] of the order.
-===== If the package is still in transit: =====
-Provide the **Tracking #** and carrier (**Method**).
-===== If the package has been delivered: =====
-Provide the **Tracking #** and carrier (**Method**) so that the customer can see that the package was delivered. Encourage them to check with family members and neighbors to see if the package can be located.
-If the package still cannot be located, we will reship __one time only__ as a courtesy. Look at the customer notes in the CRM to verify that they have not already been reshipped.
-To reship:
-.  Go to the **Fulfillments** tab and click **Actions > Reship**.
-{{:reasons:reship.png|}}
-.  Check the **Continuity** tab to see if they are in the //Trial//. If so, [[howto:extend_trial|extend their trial]] by 14 days

Dial Customer Solutions Internal CS Wiki