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reasons:where_is_refund

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reasons:where_is_refund [2026/03/22 02:18]
216.73.216.145 old revision restored (2025/12/20 07:48) 		reasons:where_is_refund [2026/03/23 07:22] (current)
216.73.216.145 old revision restored (2026/03/22 01:06)
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 ====== I returned the order, where is my refund? ====== ====== I returned the order, where is my refund? ======
  
-Familiarize yourself with their account in the CRM to see if any refunds have been issued yet. +Familiarize yourself with their account in the CRM to see if any refunds have been issued yet. 
- +
-**Note**: Refunds are only processed automatically for shipments that include an RMA number.+
  
 __If the customer returned to sender, refused delivery, or did not include an RMA number:__ __If the customer returned to sender, refused delivery, or did not include an RMA number:__
  
-The customer should provide a tracking number to show proof of delivery - if they can provide this and verify that the item/s had been returned, then you are permitted to process the refund.+You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number. 
  
 +If the item is in FAFS, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item).
 +
 +If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery.
  
 **Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.// **Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
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 __If the customer mailed the products back with an RMA number:__ __If the customer mailed the products back with an RMA number:__
  
-**TWO WAYS:** +You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt. If the package is not in FAFS the customer must provide a tracking number showing proof of delivery.
-1. Approach the manager-on-board to see if the product arrived, manager can check the RMA status via other portal. +
-2. Ask customer to provide a tracking number as a proof of shipment. +
- +
-**Note: If the customer cannot provide a tracking number, then do not process the refund. +
  
reasons/where_is_refund.txt · Last modified: 2026/03/23 07:22 by 216.73.216.145

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