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--- reasons:where_is_refund [2025/06/30 23:21]
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-====== I returned the order, where is my refund? ======
-Familiarize yourself with their account in the CRM to see if any refunds have been issued yet.
-**Note**: Refunds are only processed automatically for shipments that include an RMA number.
-__If the customer returned to sender, refused delivery, or did not include an RMA number:__
-The customer should provide a tracking number to show proof of delivery - if they can provide this and verify that the item/s had been returned, then you are permitted to process the refund.
-**Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
-__If the customer mailed the products back with an RMA number:__
-**TWO WAYS:**
-. Approach the manager-on-board to see if the package arrived, manager can check the RMA status via other portal.
-. Ask customer to provide a tracking number as a proof of shipment.
-**Note:** If the customer cannot provide a tracking number, then do not process the refund.
-**Talk Track:** //My apology but we are unable to process a refund without the merchandise being returned. Kindly anticipate the refund to be issued within 10 business days upon received.//

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