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--- reasons:where_is_refund [2025/09/16 11:22]
216.73.216.115 old revision restored (2025/08/29 05:04)
+++ reasons:where_is_refund [2025/11/05 02:56] (current)
216.73.216.151 old revision restored (2025/11/03 02:25)
@@ Line 1: / Line 1: @@
-  * Has tracking number
+====== I returned the order, where is my refund? ======
-  * No tracking number
+Familiarize yourself with their account in the CRM to see if any refunds have been issued yet.
+**Note**: Refunds are only processed automatically for shipments that include an RMA number.
+__If the customer returned to sender, refused delivery, or did not include an RMA number:__
+The customer should provide a tracking number to show proof of delivery - if they can provide this and verify that the item/s had been returned, then you are permitted to process the refund.
+**Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
+__If the customer mailed the products back with an RMA number:__
+**TWO WAYS:**
+. Approach the manager-on-board to see if the product arrived, manager can check the RMA status via other portal.
+. Ask customer to provide a tracking number as a proof of shipment.
+**Note: If the customer cannot provide a tracking number, then do not process the refund.

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