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reasons:where_is_refund [2025/09/16 13:02]
216.73.216.115 old revision restored (2025/07/04 10:19) 		reasons:where_is_refund [2025/11/05 02:56] (current)
216.73.216.151 old revision restored (2025/11/03 02:25)
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 ====== I returned the order, where is my refund? ====== ====== I returned the order, where is my refund? ======
  
-Familiarize yourself with their account in the CRM to see if any refunds have been issued yet. +Familiarize yourself with their account in the CRM to see if any refunds have been issued yet. 
 + 
 +**Note**: Refunds are only processed automatically for shipments that include an RMA number.
  
 __If the customer returned to sender, refused delivery, or did not include an RMA number:__ __If the customer returned to sender, refused delivery, or did not include an RMA number:__
  
-You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number. +The customer should provide a tracking number to show proof of delivery - if they can provide this and verify that the item/s had been returned, then you are permitted to process the refund.
  
-If the item is in FAFS, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item). 
- 
-If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery. 
  
 **Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.// **Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
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 __If the customer mailed the products back with an RMA number:__ __If the customer mailed the products back with an RMA number:__
  
-You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt. If the package should have already arrived, the customer must provide a tracking number showing proof of delivery.+**TWO WAYS:** 
 +1. Approach the manager-on-board to see if the product arrived, manager can check the RMA status via other portal. 
 +2. Ask customer to provide a tracking number as a proof of shipment. 
 + 
 +**Note: If the customer cannot provide a tracking number, then do not process the refund. 
  
reasons/where_is_refund.1758027763.txt.gz · Last modified: 2025/09/16 13:02 by 216.73.216.115

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