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--- reasons:where_is_refund [2025/09/16 13:13]
216.73.216.115 old revision restored (2025/07/04 10:19)
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-====== I returned the order, where is my refund? ======
-Familiarize yourself with their account in the CRM to see if any refunds have been issued yet.
-__If the customer returned to sender, refused delivery, or did not include an RMA number:__
-You can [[howto:return_status|check the RMA Tracker]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number.
-If the item is in the RMA Tracker with a blank status, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item).
-If the item is not in the RMA Tracker, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery - if they can provide this, then you are permitted to process the refund.
-**Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
-__If the customer mailed the products back with an RMA number:__
-You can [[howto:return_status|check the RMA Tracker]] to see if the product arrived. The refund will be processed within 10 business days of receipt. If the package is not in the RMA Tracker, the customer must provide a tracking number showing proof of delivery.

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