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reasons:where_is_refund

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reasons:where_is_refund [2026/06/20 21:59]
216.73.216.49 old revision restored (2026/05/06 14:07) 		reasons:where_is_refund [2026/06/21 22:55] (current)
216.73.217.112 old revision restored (2026/06/20 23:10)
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 __If the customer returned to sender, refused delivery, or did not include an RMA number:__ __If the customer returned to sender, refused delivery, or did not include an RMA number:__
  
-You can [[howto:return_status|check the RMA Tracker]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number. +You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number. 
  
-If the item is in the RMA Tracker with a blank status, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item).+If the item is in FAFS, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item).
  
-If the item is not in the RMA Tracker, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery - if they can provide this, then you are permitted to process the refund.+If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery.
  
 **Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.// **Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
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 __If the customer mailed the products back with an RMA number:__ __If the customer mailed the products back with an RMA number:__
  
-You can [[howto:return_status|check the RMA Tracker]] to see if the product arrived. The refund will be processed within 10 business days of receipt. If the package is not in the RMA Tracker, the customer must provide a tracking number showing proof of delivery.+You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt. If the package is not in FAFS the customer must provide a tracking number showing proof of delivery.
  
reasons/where_is_refund.1781992794.txt.gz · Last modified: 2026/06/20 21:59 by 216.73.216.49

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