Differences

This shows you the differences between two versions of the page.

--- reasons:where_is_refund [2026/06/20 22:00]
216.73.216.49 old revision restored (2026/05/06 14:17)
+++ reasons:where_is_refund [2026/06/21 22:55] (current)
216.73.217.112 old revision restored (2026/06/20 23:10)
@@ Line 1: / Line 1: @@
-  * Has tracking number
+====== I returned the order, where is my refund? ======
-  * No tracking number
+Familiarize yourself with their account in the CRM to see if any refunds have been issued yet.
+__If the customer returned to sender, refused delivery, or did not include an RMA number:__
+You can [[howto:return_status|check FAFS]] to see if the product arrived. Refunds are only processed automatically for shipments that include an RMA number.
+If the item is in FAFS, then you are permitted to [[howto:refund|issue the refund]] (minus $9 restock fee per item).
+If the item is not in FAFS, it may not have arrived yet. The customer should provide a tracking number to show proof of delivery.
+**Talk Track:** //USPS will often destroy packages that are refused. I recommend following up with USPS to see if they can provide an explanation. Like all retailers, we require the product to be returned to us before we can issue a refund.//
+__If the customer mailed the products back with an RMA number:__
+You can [[howto:return_status|check FAFS]] to see if the product arrived. The refund will be processed within 5 business days of receipt. If the package is not in FAFS the customer must provide a tracking number showing proof of delivery.

Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Differences

Page Tools