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talk:irate
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| - | ====== Customer is irate ====== | ||
| - | Sometimes customers are angry and upset. Try to de-escalate the situation, do not become confrontational. Find a solution to the problem. Some tips: | ||
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| - | * Remain calm | ||
| - | * Don't take it personally | ||
| - | * Listen - let them vent and don't interrupt | ||
| - | * Empathize - show them you understand | ||
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| - | **Talk Track:** //I am sorry you misunderstood the terms of your subscription. I hear what you're saying and want to help you to resolve this matter.// | ||
talk/irate.1578971598.txt.gz ยท Last modified: 2020/01/14 03:13 by ben
