User Tools
talk:irate
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
talk:irate [2025/07/04 23:34] 216.73.217.3 old revision restored (2020/01/14 03:13) |
— (current) | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ====== Customer is irate ====== | ||
| - | Sometimes customers are angry and upset. Try to de-escalate the situation, do not become confrontational. Find a solution to the problem. Some tips: | ||
| - | |||
| - | * Remain calm | ||
| - | * Don't take it personally | ||
| - | * Listen - let them vent and don't interrupt | ||
| - | * Empathize - show them you understand | ||
| - | |||
| - | **Talk Track:** //I am sorry you misunderstood the terms of your subscription. I hear what you're saying and want to help you to resolve this matter.// | ||
talk/irate.1751672096.txt.gz · Last modified: 2025/07/04 23:34 by 216.73.217.3
