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--- tips:bill_decline [2025/09/16 16:49]
216.73.216.115 old revision restored (2025/07/04 20:21)
+++ tips:bill_decline [2025/11/05 02:36] (current)
216.73.216.151 old revision restored (2025/09/29 07:57)
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+====== Attempt to bill a customer results in a Soft Decline ======
+Sometimes when [[howto:bill|attempting to Force Bill a customer]], the charge will result in a Soft Decline. This means that the bank is blocking the charge.
+What you can do:
+  - Ask the customer if they have another card you can try to bill.
+  - Let the customer know you will try again in a few hours and will [[general:callbacks|get back to them]].
+  - The customer will need to contact their bank to allow the charge to go through.

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