Differences

This shows you the differences between two versions of the page.

--- tips:bill_decline [2025/09/16 16:49]
216.73.216.115 old revision restored (2025/07/04 20:28)
+++ tips:bill_decline [2025/11/05 02:36] (current)
216.73.216.151 old revision restored (2025/09/29 07:57)
@@ Line 3: / Line 3: @@
 Sometimes when [[howto:bill|attempting to Force Bill a customer]], the charge will result in a Soft Decline. This means that the bank is blocking the charge.
-{{:tips:soft_decline2.png|}}
+What you can do:
-**What you can do:**
   - Ask the customer if they have another card you can try to bill.
-  - Let the customer know you will try again in a few hours and will [[general:managing_call_backs|get back to them]].
+  - Let the customer know you will try again in a few hours and will [[general:callbacks|get back to them]].
   - The customer will need to contact their bank to allow the charge to go through.

Dial Customer Solutions Internal CS Wiki