Differences

This shows you the differences between two versions of the page.

--- tips:bill_decline [2025/12/20 07:06]
216.73.216.15 old revision restored (2025/11/05 04:29)
+++ tips:bill_decline [2025/12/20 09:53] (current)
216.73.216.15 old revision restored (2025/12/20 08:18)
@@ Line 1: / Line 1: @@
-t
+====== Attempt to bill a customer results in a Soft Decline ======
+Sometimes when [[howto:bill|attempting to Force Bill a customer]], the charge will result in a Soft Decline. This means that the bank is blocking the charge.
+{{:tips:soft_decline2.png|}}
+**What you can do:**
+  - Ask the customer if they have another card you can try to bill.
+  - Let the customer know you will try again in a few hours and will [[general:managing_call_backs|get back to them]].
+  - The customer will need to contact their bank to allow the charge to go through.

Dial Customer Solutions Internal CS Wiki