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tips:bill_decline [2025/12/20 07:06] 216.73.216.15 old revision restored (2025/11/05 06:13) |
tips:bill_decline [2025/12/20 09:53] (current) 216.73.216.15 old revision restored (2025/12/20 08:18) |
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| - | What you can do: | + | **What you can do:** |
| - Ask the customer if they have another card you can try to bill. | - Ask the customer if they have another card you can try to bill. | ||
| - | - Let the customer know you will try again in a few hours and will [[general:callbacks|get back to them]]. | + | - Let the customer know you will try again in a few hours and will [[general:managing_call_backs|get back to them]]. |
| - The customer will need to contact their bank to allow the charge to go through. | - The customer will need to contact their bank to allow the charge to go through. | ||